In today’s rapidly evolving technological landscape, businesses across the globe are leveraging the power of Artificial Intelligence (AI) to automate their operations, reduce costs, and enhance productivity. So, what is an example of an intelligent automation solution that makes use of AI? This article will dive deep into five such solutions, shedding light on their numerous benefits and real-world applications.
- Intelligent automation solutions can significantly reduce costs, improve speed and accuracy, and eliminate bottlenecks.
- Intelligent capture, intelligent process automation, robotic process automation, customer communication management, and automated retention and destruction of documents are the five key types of intelligent automation solutions that make use of AI.
- These solutions have been successfully deployed across various industries, leading to improved operational efficiency and enhanced customer experiences.
Let’s explore each of these solutions in detail.
1. Intelligent Capture
The Power of Data Comprehension
Intelligent capture, a critical component of intelligent automation, goes beyond mere data capture. It comprehends and classifies data, even unstructured forms like handwritten notes. The implications of this technology are far-reaching, including the creation of a truly paperless workspace.
Case Study: Intelligent Capture in Action
Consider the case of a prominent transportation carrier that adopted intelligent capture in its accounts receivable department. This transition allowed the team to process 2,000 documents per hour, up from an initial 400, by extracting remittance and payment information upon its entry into the business.
2. Intelligent Process Automation (IPA)
IPA is all about optimizing predictable, structured processes that can be illustrated on a flowchart. By intelligently routing documents, retrieving relevant information, and automating rules-based tasks, IPA offers immense value to businesses.
Case Study: Transforming Client Onboarding
A Vienna-based financial institution provides a potent example of IPA’s capabilities. The institution’s legacy system was plagued with inefficiencies, including time-consuming manual data entry and high error rates. However, the adoption of a content services platform equipped with IPA revolutionized its client onboarding processes, making them more seamless and accurate.
3. Robotic Process Automation (RPA)
Bots at the Forefront
RPA, another key facet of intelligent automation, employs bots to carry out repetitive, high-volume data processes, thereby liberating human resources for higher-value tasks. From analyzing processes to orchestrating bots, RPA delivers a multitude of benefits.
Case Study: Broad Application of RPA
RPA has vast potential, as it can be applied to any task that follows a consistent process. It can be utilized in customer service to answer frequently asked questions, in accounting to verify invoice accuracy, in HR to record staff hours and absences, and in logistics to track deliveries.
4. Customer Communication Management (CCM)
Enhancing Communication Experiences
Communication is the lifeblood of any organization. CCM, a potent intelligent automation solution, improves both customer and employee experiences by categorizing, tagging, summarizing content, and intelligently routing communications.
Case Study: Streamlining Government Processes
A Department of Labor and Industry overhauled its outdated mail system by deploying an automated CCM solution. This change dramatically reduced the time required for the merge process and ensured brand consistency by restricting changes to essential parts of documents.
5. Automated Retention and Destruction of Documents and Records
Compliant Record Management
Automated retention and destruction of documents is particularly beneficial for industries such as healthcare, HR, banking, and insurance that handle a high volume of records. It ensures compliance, offers defensible audit trails, and automates the destruction of documents in line with regulatory guidelines.
Case Study: Efficient HR Record Management
A renowned chain of convenience stores in the Midwest implemented this solution in its HR department. The intelligent automation capabilities facilitated efficient management of employee files for its 21,000-plus workforce, ensuring data safety and regulatory compliance.
In conclusion, intelligent automation solutions that leverage AI offer immense potential for businesses to streamline their operations, enhance efficiency, and improve customer experiences. As the world continues to embrace the digital revolution, such solutions will undoubtedly play a pivotal role in shaping the future of various industries.
Are you interested in AI but don’t know where to start? Want to understand the role of an AI Architect? Check out our page and watch our informative video.