The role of RPA in IT process automation

High Score Labs News   •   May 27, 2022

As various businesses continue to optimize their use of technology through digitalization, automation continues to be a major area of interest. However, much of the automation carried out today focuses on the business side of things, namely improving customer experience, supply chain management, etc.

This development leaves much to be desired for IT processes automation. The problem is further compounded by the fact that the endeavor itself poses some unique challenges. In light of these, many companies are turning to a seemingly revolutionary solution – Robotic Process Automation (RPA).

This article delves into the role of RPA as a viable solution for the problems of IT process automation.

The Unique Challenges of IT Process Automation

The increasing demand for digitization has put a strain on IT teams around the world. The IT skills and resources pools are getting shallower by the minute. The companies that manage to secure IT talent often waste them away at diminutive, repetitive tasks. Where resources are available, they usually lack collaborative capabilities and are disjointed and disconnected when there is a need for collaboration.

Furthermore, the disparity that exists between the platforms handling different IT processes compounds the automation problem. Different processes may run on different platforms and require different hardware to facilitate the exchange of physical and virtual resources. Sometimes, these different platforms and hardware do not support data exchange between them.

All of these challenges create the opposite of the integrated and interoperable tool-chain required for IT process automation. And to solve some of these problems, many companies and businesses are looking into Robotic Process Automation (RPA).

RPA and its Role in IT Process Automation

RPA is simply a process by which a bot or computer software is given instructions to replicate mundane, repetitive tasks carried out by humans. The bots combine instructions, machine learning, and logical triggers to undertake these tasks that often waste human potential and reduce productivity. Frankly, RPA is designed to handle large amounts of repetitive data processing.

For instance, think of the kind of work involved in processing returns. You’d need someone to manually confirm receipt of the item, which often involves sending a message or email to the customer, updating the inventory system, etc. The amount of data entry and processing involved also leaves several opportunities for errors to creep in. Now imagine having a software that does all of that automatically and accurately. You can finally have that employee handle more important tasks.

RPA also provides capabilities to automate and integrate data and processes across different capture methods, such as forms and data fields, allowing seamless flow of inter-application data between source and target systems.

Using different AI technologies, RPA can make sense of unstructured data, help automated processes become smarter as they execute, and augment the skills of IT personnel by providing a smart way to make decisions and recommendations, thereby improving overall productivity.


Many businesses and companies are seeing the world of good RPA can do for their IT processes. The way RPA reduces errors and costs while increasing business efficiency is such a pleasant marvel to behold. So, examine your business’ IT processes to identify which areas can be improved by the implementation of RPA. Take a step to increase your business’ performance today.

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